In this edition we recognise the winners for both April and May, for their incredible contributions to our business, and to the teams they interact with on a daily basis.
Congratulations to Chelsea Smith from Perth, our winner for April, and to Jaime Wood from our Melbourne Sales Team who won the First Class Service Award for May.
Chelsea was nominated by Tracey Keating, who said:
“I would like to nominate Chelsea as she has stepped into Pete’s role and is doing a fantastic job. She had a few days to learn what she had too and has so much support from the whole of the Perth Branch. She has time to listen to issues, sorts out things asap and still helps out where she can, when she can. Total asset to the Perth branch and the company.”
Jaime was nominated by two of our customers.
Arpita Body – “Our Customers Say” said:
“I just wanted to take a moment to thank you for all your assistance for our move from Melbourne to Mauritius. Compared to 6 other quotes I received, although yours was not the cheapest, we decided to go with you because you gave me exactly what I requested – a door to door quote. You would be surprised to read all the figures and numbers others have sent me with acronyms in the shipping industry, that I have no idea of, nor any desire to learn frankly. You answered all our questions and concerns promptly and efficiently, and I love your professional organised approach. I completely trust our beloved items are in good hands now with your company, and the fact that I feel I can reach out to you with any questions is great for peace of mind at this stressful time for us. Thank you again for your patience and assistance. We appreciate it and would have no hesitation in recommending you.”
Phil Sidaway – “Our Customers Say” said:
“Thanks very much Jaime you’ve been incredibly helpful. I just wanted to say that we were deciding between your company and another whose price was very similar but the deciding factor was your customer service. So huge thanks again for making this as painless as possible.”
During May Jaime also achieved the largest % value of insurance sold by an internal sales consultant.
Congratulations to both Chelsea and Jaime for their dedication to Five Star Service, and for the important roles they play within our organisation.
Please see below for lists of nominees for April and May, and remember to nominate any great members of your team by the end of the month to help give them the recognition they deserve!
The post First Class Service Awards appeared first on Santa Fe Wridgways.